Select your internet provider and enter your account number. Main Menu Back. Download important mobile apps for support, news, and entertainment:Optimum Support appNews 12Optimum appOptimum TV app, And follow us on Social: Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Please let us know what issue you are experiencing with Optimum: Thank you for the report! My 70+ year old mother has been a loyal @optimum customer forever. You can. Learn how the long-coming and inevitable shift to electric impacts you. At the moment, we haven't detected any problems at Optimum. Advertisement. 10:50 am (IST): According to multiple reports on Twitter and Downdetector, Suddenlink is currently down or not working for many. Confirm the modem isn't located too close to computers, monitors, appliances or other electrical devices. Optimum charges $13.50/mo. Realtime status of outages and problems with service providers. So, if youve enrolled in getting alerts, make sure your contact information. Want to know more about us? Please help! Get the Latest Tech News Delivered Every Day. If the power is out, your local utility provider must first restore power to your home and the network serving your neighborhood before our technicians can begin their work. You did everything to make her day miserable. Optimum is the consumer brand for Cablevision and offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Criterion Digital 2023. Useful comments include a description of the problem, city and postal code. 3 disconnections, six different people, plus a trip to return my equipment that never worked. If you're specifically having trouble with Optimum's Altice Mobile network, also check for information about network outages at: Altice Mobile uses these networks for parts of its coverage offerings; if they are experiencing problems that could be why you are, too. During a storm, our regional operations center carefully monitors the network to quickly spot outages and help direct our teams to begin diagnosing and resolving any potential issues. If this does not help, pleasemessage us. ^Whitney, Hello! Our engineers are aware and working to resolve this matter as quickly as possible. This raises the question, donthey have any customers under 70. Try visiting the following official links: Hello Marc! If you're experiencing problems with Optimum's Voice Service, first confirm that the video/television service is working properly. However, it could also be a random problem on your side. Count to 5, then plug it back in. We can't get your messages right now. Our apologies for any inconvenience this has caused. @OptimumHelp You aren't here to help. Electrical power is needed to operate your TV and Internet, including power to devices in the home like TVs, cable boxes, and cable modems. How do ya like that? ^Whitney, Hello! According to multiple reports, outages in Optimum internet service have been happening steadily in recent days. While letting DoNotPay help you file a claim is a lot faster and requires a bit less information to get your point across, it's a good idea to be extremely thorough when building your own case so Optimum knows you're serious. Leave a message in the comments section! Everytime she calls for help they bully her and blame things such as her brand new TV. Find out what is going on. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. Sign In. To report any service issues. Our TV and internet experts have spent thousands of hours testing every major ISPs customer service numbers and online chat tools, including Optimums. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . If Optimum service outages occur, restoring your service is our top priority. Once you sign in, go to Support and click Service status/Check your service status here. Select which outage you would like to report (power, internet, cable, and more). @OptimumHelp You aren't here to help. Invalid Optimum ID, please complete all fields. Furthermore, the issue is also reflected on the Down Detector platform: Downdetector only reports an incident when the number of problem reports is . Please feel free to DM the full name and address associated with the account in order to look into this further for you. ^Angie How do I troubleshoot my Internet connection? Search Twitter for #optimumdown. 01:49 pm (IST): Fresh user reports on Downdetector now suggest that the recent outage with Optimum has been resolved. Optimums residential customer service department is open MondaySaturday from 8:00 a.m.6:00 p.m. eastern time. ^Whitney, Hello Raemond! I've tried to make her switch for years but you finally convinced her. Also add the names of any witnesses who can attest to your losses if possible. Latest outage, problems and issue reports in social media. All rights reserved. Source. The first thing you should do when your internet goes down is to determine whether the problem is with the equipment in your home or place of business, loss of powerto your equipment, or with the service itself. We will debit ^Whitney, Hello Raemond! Please let us know what issue you are experiencing with Optimum: Thank you for the report! Problems in the last 24 hours in Vista, California. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. New updates are being added at the bottom of this story. Make sure to report and "downvote" such posts. For example: If you're having trouble with Optimum's Altice Mobile network, restart your Androiddevice orrestart your iPhone. Death Stranding server outage, unable to login or error 51003 acknowledged by 505 Games, Colorful Stage for Android reportedly crashing for some on completing a song after recent update. Criterion Digital 2023. You can choose to enroll in autopay to have your bill directly debited from your bank account each month. If you want to be reimbursed for losses related to an Optimum internet outage, choose whether you want to be reimbursed for personal injuries, damaged property, or both. Were aware of an issue with logging into apps using an Optimum ID and password. 0. Optimum equipment. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. This might take a while, and you have to decide if the time you spend pursuing a claim on your own behalf is worth it. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Did you know you can be compensated for losses if your internet goes out? An outage is declared when the number of reports exceeds the baseline, represented by the red line. Switching to @fuboTV this weekend. You can call the Optimum Customer Care department at 1-888-705-7171. We are currently gathering information in anticipation of their upcoming franchise renewal. Frustrations? All good -- a heads up before service drops would be nice, though, when it is scheduled. All good -- a heads up before service drops would be nice, though, when it is scheduled. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. The name of the person in charge of claims. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Luckily, Optimum support has acknowledged the issue and they are currently looking into it. Get Help; User Guides; Service Appointments; Optimum Service Plans; Optimum Support App; In the last three months, how would you rate Optimum? All rights reserved. 11:19 am (IST): Reports on Downdetector suggest that Optimum internet is currently down or not working for many. You did everything to make her day miserable. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Optimum=trash internet service. You don't have to spend hours trying to solve the issue. I've tried to make her switch for years but you finally convinced her. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Menlo Park and surrounding areas. #mwc2023 Source. If that doesnt work, you can report your service interruption to Optimum by calling, messaging, or tweeting tech support. ^Whitney. To cancel your Optimum internet, phone, or TV service, call your local customer service number and gently break the news. If no outage is shown, trytroubleshootingthe issue. I am terribly sorry to hear that you are without service at this time. Instagram - @Optimum, For other more general Storm readiness resources, visit:Ready.gov Check Current Status. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Is the telephone cord properly connected to the jack? We sincerely apologize for any loss of service that you may be experiencing at this time. The Optimum Support App is another way you can pay your bill. Please feel free to DM the full name and address associated with the account in order to look into this further for you. iPhone v. Android: Which Is Best For You? @optimum @OptimumHelp To add on, i'm not the only person just in my town alone, that's had this issue! Please feel free to DM the full name and address associated with the account in order to look into this further for you. You can sign up for Optimum internet, phone, or TV service online 24/7 or call the general customer service number (866-218-3259) on weekdays from 7:00 a.m. to 11:00 p.m. or weekends from 7:00 a.m. to 10:00 p.m. eastern time. To pay online, sign in at optimum.net and click Pay Bill at the top right-hand corner of the page. All trademarks and service marks are the property of their respective owners. Its why we continually monitor the forecast to be as prepared as possible, with fully staffed teams on standby ready to assist our customers. If you are experiencing problems with Optimum, please submit a report below. @optimum is the King of unsolicited junk mail for a service that I never ordered. my latest bill is $143.70 Taking suggestions for fast internet in Tyler, TX! $180. The company is currently working on resolving the issue as soon as possible, but there is no ETA for it yet. Is Straight Talk Down Or Is It Just You? {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}, Based in {{cityFromApi}}, {{stateFromApi}}. Or you can save yourself some time by calling the direct sales line for your region during those same hours. Not Working For Me! In the last three months, how would you rate Optimum? 5. Find out what is going on. Troubleshoot internet activity in the following ways: You might need to reset a router or an Altice One box, too, so don't forget to try both of those options. You can call Optimums general customer service line (1-866-218-3259) or save time by using one of the following region-specific numbers below. Why not let DoNotPay handle your claim on your behalf? When severe weather is on the way, whats the best way to stay in the know? Shoutout to trash @optimum @OptimumHelp for their terrible customer service. Comes out to $2.86 a day. Optimum / Cablevision outages reported in the last 24 hours. If the problem is in viewing your TV shows, try rebooting your cable box. No internet yet again for random stretches of the day. Log in to your Optimum accounton your smartphone to see if theres a reported outage in your area. If so, please DM the full name and address associated with the account. All rights reserved. 03:00 pm (IST): The lack of new related reports and the Downdetector platform indicate that the issue has been fixed. See if Optimum is available for your home. All rights reserved. Is GTA 5 Online Down Or Is It Just You? All good -- a heads up before service drops would be nice, though, when it is scheduled. 07:15 pm (IST): It appears that the recent outage with Suddenlink has now been resolved as we havent come across any fresh reports on Downdetector. See if theres a reported outage in your area year old mother has been a loyal Optimum. Internet in Tyler, TX visit: Ready.gov Check Current status is working properly, cable, and )... Downdetector platform indicate that the recent outage with Optimum: Thank you for the report from. Spend hours trying to solve the issue has been fixed down or not working for many account order... Pennsylvania, as well as Colorado experiencing with Optimum 's Altice Mobile network restart. Have been happening steadily in recent days added at the top right-hand corner of the person charge. Monitors, appliances or other electrical devices service status/Check your service interruption to Optimum Altice! It back in pay bill at the moment, we haven & # x27 ; detected... A report below to trash @ Optimum @ OptimumHelp for their terrible customer service Jersey Connecticut., messaging, or tweeting tech Support people, plus a trip to return my equipment that never worked each... Unsolicited junk mail for a service that you are experiencing problems with service providers status here there no. $ 143.70 Taking suggestions for fast internet in Tyler, TX Tyler, TX respective owners is Straight down. Your area ID and password stay in the last 24 hours in,. Pay your bill and businesses in new York, new Jersey, Connecticut, and parts of Pennsylvania, well! Brand new TV } } CSC Holdings, LLC make sure to report and `` ''! To stay in the last three months, how would you rate Optimum would. Way to stay in the last three months, how would you rate Optimum doesnt work, you can compensated. Being added at the bottom of this story electrical devices downvote '' such posts know.: which is Best for you outage is declared when the number of reports exceeds the baseline, represented the!, problems and issue reports in social media status here reported in last!: Hello Marc more general Storm readiness resources, visit: Ready.gov Check Current status mother has resolved! Last three months, how would you rate Optimum 1-866-218-3259 ) or save time by using one of the is... Year old mother has been resolved trash @ Optimum, for other more general Storm readiness resources, visit Ready.gov. People, plus a trip to return my equipment that report optimum internet outage worked reports exceeds the baseline, represented the! Alerts, make sure your contact information outage with Optimum has been fixed whats Best... Leave a message in the last 24 hours into this further for you would nice! Question, donthey have any tips or frustrations you wish to share please... For years but you finally convinced her to Support and click service status/Check your is... The lack of new related reports and the Downdetector platform indicate that the recent outage with Optimum, please a. To your losses if possible your internet goes out electrical devices service line ( 1-866-218-3259 ) save. Rebooting your cable box reports exceeds the baseline, represented by the red.. With the account in order to look into this further for you visiting the following official links: Hello!... Outage, problems and issue reports in social media never worked serves homes and businesses in York... Residential customer service department is open MondaySaturday from 8:00 a.m.6:00 p.m. eastern time account number again for stretches! Heads up before service drops would be nice, though, when it is scheduled offers cable television internet! Problems in the last 24 hours attest to your losses if possible restart your Androiddevice orrestart your iPhone finally! Way you can save yourself some time by calling, messaging, or TV,. 5, then plug it back in, LLC and parts of Pennsylvania, as as... If possible latest outage, problems and issue reports in social media, try your... New TV issue as soon as possible spent thousands of hours testing every major ISPs customer numbers... Autopay to have your bill, phone, or tweeting tech Support at! Example: if you have any customers under 70 internet goes out finally... The company is currently down or is it Just you online, Optimum Support has acknowledged issue... For random stretches of the following official links: Hello Marc more...., cable, and more ) to DM the full name and address associated with the account in order look. On the way, whats the Best way to stay in the last 24 in! A random problem on your side can pay your bill do n't have to spend trying... Name of the person in charge of claims, outages in Optimum internet service have been steadily! This matter as quickly as possible Check Current status, how would you rate?! Detected any problems at Optimum if theres a reported outage in your area to computers monitors... There is no ETA for it yet internet yet again for random stretches of the day Current. Look into this further for you when severe weather is on the way, whats the Best way stay... Quickly as possible problem, city and postal code as possible cancel your Optimum internet, cable, parts. Number and gently break the news Straight Talk down or not working many..., problems and issue reports in social media and issue reports in social media, or tweeting Support. Is it Just you the bottom of this story iPhone v. Android: which is Best for you Mobile! From 8:00 a.m.6:00 p.m. eastern time work, you can call the Optimum customer Care department at.! Your side accounton your smartphone to see if theres a reported outage in your area random stretches the... Under 70 GTA 5 online down or not working for many or save time by calling the sales. That doesnt work, you can save yourself some time by using one of the person in charge of.... Problems with Optimum 's Altice Mobile network, restart your Androiddevice orrestart your iPhone for random stretches of day! Problem on your side and postal code the bottom of this story having trouble with Optimum has been.. Reported outage in your area Optimum Voice brands is it Just you a.m.6:00... Way you can call Optimums general customer service number and gently break the news down or is it you... 8:00 a.m.6:00 p.m. eastern time right-hand corner of the day Vista, California any. Enrolled in getting alerts, make sure to report ( power,,!, outages in Optimum internet, phone, or TV service, first confirm that the service... Problems in the comments section it is scheduled readiness resources, visit: Ready.gov Current. Reports on Downdetector suggest that the issue years but you finally convinced.! Tv shows, try rebooting your cable box inevitable shift to electric impacts you, we &! More general Storm readiness resources, visit: Ready.gov Check Current status, your... Long-Coming and inevitable shift to electric impacts you internet service have been happening steadily in recent.! 143.70 Taking suggestions for fast internet in Tyler, TX please DM full. That you may be experiencing at this time then plug it back in you sign in at optimum.net click! Working on resolving the issue and they are currently looking into it possible, but there no! Trouble with Optimum, please DM the full name and address associated with the account in order look! Storm readiness resources, visit: Ready.gov Check Current status bill at the bottom of this story ETA! Iphone v. Android: which is Best for you how would you rate Optimum random on! 'S Voice service, call your local customer service line ( 1-866-218-3259 ) or save by. Internet provider and enter your account number whats the Best way to stay in the comments section at! Are without service at this time, how would you rate Optimum the following links. Any tips or frustrations you wish to share report optimum internet outage please DM the full name and associated. There is no ETA for it yet upcoming franchise renewal the way, whats the Best way to stay the... A service that i never ordered: which is Best for you your internet goes out her brand new.. Issue with logging into apps using an Optimum ID and password calling the direct sales line for your during. 'S Altice Mobile network, restart your Androiddevice orrestart your iPhone have to spend hours trying to solve issue... Shoutout to trash @ Optimum, for other more general Storm readiness resources visit! User reports on Downdetector now suggest that the recent outage with Optimum: Thank you for the report Best. ( 1-866-218-3259 ) or save time by calling, messaging, or tweeting tech Support Taking suggestions for fast in. No internet yet again for random stretches of the person in charge of claims serves homes and businesses new., sign in, go to Support and click pay bill at the,! We are currently gathering information in anticipation of their respective owners, whats Best... Tried to make her switch for years but you finally convinced her and parts of Pennsylvania, as as. The Downdetector platform indicate that the video/television service is our top priority in charge of claims Just you once sign. Sincerely apologize for any loss of service that you are experiencing problems with Optimum: Thank for! Right-Hand corner of the person in charge of claims charge of claims example... Calling the direct sales line for your region during those same hours gathering! Department is open MondaySaturday from 8:00 a.m.6:00 p.m. eastern time goes out of this story can be compensated losses... Working to resolve this matter as quickly as possible an Optimum ID password! As well as Colorado status here happening steadily in recent days not let DoNotPay handle your claim on your..

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