Get our daily email for the latest in travel, flight deals, and how to save on your next trip. Available only on WiFi-enabled aircraft. Have been waiting ten days since submission of receipts and . Secretary Buttigieg said last week his department will use the fullest extent of its investigation and enforcement authority to ensure Southwest complies with its refund obligations and hold [the airline] accountable if it fails to adhere to the promises made to reimburse passengers for costs incurred for alternate transportation.. I have contacted SW via every possible contact method. Editorial Disclaimer: Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. font: italic normal 11px/1 Arial; External site which may or may not meet accessibility guidelines. } External site which may or may not meet accessibility guidelines. Use of the Southwest websites and our Company Information constitutes acceptance of our Terms and Conditions. Compare the cost in points or miles to cash, and see which option is best. SW CEO sending 25000 bonus points for flights cancellation between Dec. 24, 2022, and Jan. 2, 2023, do we still get a refund or any other option? So this feature is apparently only going moving forward. The catch: Only refunds or credits from flights canceled after December 3, 2019 will be shown. background-color: #3b5998 !important; content: "(Temporarily suspended. It will take us some time to update our systems with this new policy. Travelers have always been able to cancel a Southwest flight with no fee, and for nonrefundable reservations a Travel Fund voucher would be issued.This has been great in theory, but travelers were confused about how to . Purchasing a Large Volume of Gift Cards Online Purchases of gift cards on Southwest.com are limited to $1,000 per transaction. Here are the best cards for making your trip more comfortable. (opens popup). External site which may or may not meet accessibility guidelines. Please see our Privacy Policy. (opens popup). .header-flyout-links .header-flyout-links--item .swa-icon_search { padding-left: 1px; } This is why my funds are attached to Confirmation # QUAGGF-9934 instead of the original trip to nashville confirmation # WGBYWT. additional clarification. For bookings made through a Southwest Business channel, there is a limitation to transfer only between employees within the organization., 2Due to licensing restrictions, on WiFi-enabled international flights, free live TV and iHeartRadio may not be available for the full duration of flight., 3Internet access for $8 per device from takeoff to landing. margin: -1px; Also, this has been such an issue that even USA today has written on it https://www.usatoday.com/story/travel/airline-news/2021/03/08/flight-credit-covid-pandemic-canceled- . Please view our advertising policy page for more information. font: italic normal 11px/1 Arial; mechanical problems, aircraft swap) that resulted in an overnight stay away from home, we will consider reasonable requests for reimbursement of meals, hotel stays, and ground transportation to/from the hotel. All rights reserved. To see if you have a Transferable Flight Credit or a flight credit, either log in to your Rapid Rewards account within My Account, or access your confirmation number via the Check Travel Funds link on Southwest.com. Indicates external site which may or may not meet accessibility guidelines, 2023 I havent even received the credit for the cancelled flights. If you cancel a reservation booked with Rapid Rewards points, the points are deposited back in the purchasers account. 2023 Southwest Airlines Co. All Rights Reserved. You may also request a refund by using the E-Mail Us optionon our website or app and submitting the appropriate information. Sorry we've led you astray, now let's get you back on course. Log into your Southwest Rapid Rewards account . left: 482px !important; Transferring Flight Credits Policy | Southwest Airlines Find the answers to your questions regarding unused travel funds, transferable flights credits, and more here in our Southwest Airlines Help Center. The flight was booked on January 5th before COVID had hit the US. External site which may or may not meet accessibility guidelines. For example, on March 1, 2021, you use a travel fund that expires September 7, 2022 to book a ticket. right: 25px; I don't know where you shop for eggs, but the stores I buy from offer an exchange if not a refund. In order to provide a top-notch Internet experience, we prohibit access to certain high-bandwidth applications and websites. Law360 takes your privacy seriously. I'm just putting that on me as, MY BAD. To request a flight refund, travelers can visit Southwest.com, and submit their confirmation number, first name, and last name. There is not a specific button or page for travel disruption, but the form allows people to submit a complaint, comment/question, or compliment, followed by specific topics: flight, reservations, customer service. "And please also hear that I'm truly sorry," he said. Hello. 8Refundable, as long as you cancel your reservation at least ten (10) minutes prior to the scheduled departure of your flight. You will need the first and last name, email address, and Rapid Rewards Account number of the person you wish to transfer the Transferable Flight Credit to. Will I receive a refund for EarlyBird Check-In if I cancel my flight? Southwest is also giving travelers an extra month to re-qualify for the 2023 Companion Pass and status with the airline, extending the earning period through Jan. 31. Hyperwallet allows Customers to select their method of reimbursement and has options including PayPal, Venmo, the Customers bank account, bank card, paper check, and MoneyGram.. Sign up for Rapid Rewards today. width: 348px; Any Wanna Get Away or Wanna Get Away Plus funds will be forfeited. Yes, I know yours is a bit different as you didn't want to take the changed schedule, I'm aware of that. Our family was midway through our trip On December 22, 2022 when we had a travel issues. Southwest.fm Opens new window. Flight Status. So every time you fly, your friend can too. It is not the bank advertisers responsibility to ensure all posts and/or questions are answered. overflow: hidden; I thought this was also an avenue but it looks like SW ignores their own community too. I've incurred additional expenses (e.g., hotel accommodations, other airline tickets, rental car, food, etc.) So sad. } Book. If your Southwest flight was canceled or significantly delayed between Dec. 24, 2022 and Jan. 2, 2023, head to Southwest's dedicated Travel Disruption page and fill out the reservation information from your canceled flight. Once on the plane we had to continue to wait for the crew member. Flight credits unexpired on or created on or after July 28, 2022 do not expire and will show an expiration date until our systems are updated. payment.If the UATP card was used to pay for the Southwest Airlines flight, the refund will be made to the UATP card. With hundreds of thousands of Americans submitting claims, it may take Southwest a while to catch up. Every additional expense incurred from the day we were scheduled to leave were submitted with receipts. div.footer div.flex-placement a:hover { Southwest did not have any tracking in place and it was up to travelers to make note of their available funds. We finally got notification for reimbursement today, 2/3, but it only covers the rental car and hotel stay. Offer ends 3/13/2023. .swa-footer--copyright-text, .footer-copyright--text { /* Spanish Homepage footer */ white-space: normal; height: 1px; hotel accommodations and related ground transportation and/or food) related to disrupted travel. Opens new window. In April, the airline said it expected to lose $175 million to $200 million in revenue as a result of the Max's grounding. She joined the company in December 2022. .compare-fares-secondary--row:nth-of-type(5) .compare-fares-secondary--header-cell .compare-fares-secondary--label-addendum::after { position: absolute; 4 steps to book a flight with Southwest travel funds Your travel funds can be used to book flights online, over the phone or at a Southwest Airlines ticket counter. Check in. The Details of the Southwest Travel Funds NOT Expiring. No action is required on your part! } .header-flyout-links .header-flyout-links--item .swa-icon_search { padding-left: 1px; } SPS tickets can be transferred on Southwest.com and the transfers must be to other employees within the organization. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. I am a diplomat and/or exempt from one or more international taxes, how do I receive a refund of taxes paid? What if I am trying to transfer a Transferable Flight Credit and it is not working? height: 6px; Check your DNS Settings. Are tickets purchased with Rapid Rewards points eligible for Transferable Flight Credit? Yes, with a few specific rules for each channel: Customers who purchased Anytime and Business Select fares prior to May 17, 2022, and canceled on or after May 17, 2022, are eligible to receive a Transferable Flight Credit. Submit a baggage report with your reservation information (and details about your bag) so Southwest can track it down and get it to you. I was so hurt that I spent my holiday by myself and away from my family. How do I add my Rapid Rewards number to my Transferable Flight Credit? No, you are transferring the funds associated with the transferable flight credit. text-decoration: none !important; width: 273px; My travel scheduled between December 24, 2022 and January 2, 2023 was disrupted. So I guess mentioning anything on here is just a waste of time. Our opinions are our own, and have not been reviewed, approved, or endorsed by our advertising partners. Both you and the recipient will receive a confirmation email. If you have unexpired Transferable Flight Credits as of July 28, they will not expire and are available for you to use. In order to be eligible for a travel funds refund, your flight must be cancelled or you must be unable to travel for reasons such as illness or injury. We took our kids to Disney World 12/18-22. By P.J. Get started here. left: 467px !important; Nevertheless, i read this on thriftytraveler.com and I called Southwest Rapied Reward customer service and have confirmed that I will get any points generated up to Jan. 31st 2023 towards companion pass. Will the recipient get the remaining balance as a flight credit if the new ticket purchased costs less than the transferred flight credits value? For domestic flights, that can be up to $3,800, according to the DOT. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. After submitting my claim with receipts, after 2 months I was told that the receipts I submitted were not legible and they could not consider my request for reimbursement without additional information. A Transferable Flight Credit with an expiration date on or before July 27, 2022, is expired and not available for use. Law360 provides the intelligence you need to remain an expert and beat the competition. No way thats a rip offI want all the money I spent for flights, bus fair, n cabalso for making me sleep on the floor, An mind you I payed for way more than 2 tickets more like 6, If everything wasnt so politically motivated and people wasnt so bad about things this wouldnt be an issue. Your IP: Customers who purchased their itinerary via Southwest.com or our mobile app are eligible to reschedule their travel plans online or from their mobile device. Select My Account > View Travel Funds > Transfer to someone else (make sure you have the recipients full name, email and Rapid Rewards account number). Flying Southwest; Flying with Southwest; Rapid Rewards International Travel; Airport Information; 737 Max Resource Page; New . Note: This will not track LUV Vouchers, which are typically received as a form of compensation from a flight-related issue. .swa-footer--copyright-text a:hover{ Enter your depart date in the form mm/dd/yyyy, Enter your return date in the form mm/dd/yyyy. According to Deals We Like, Southwest will now keep track of your Southwest Travel Funds for you. Southwest Travel Funds are accepted on Southwest Vacations packages that include air. I lost not only the miles for round trip travel but hotel, dinning, transportation etc. D'Annunzio (March 1, 2023, 9:25 PM EST) -- Southwest Airlines has asked a federal judge to exclude the plaintiff's expert in a refund class action over canceled flights, arguing that his testimony did not show that those flyers who opted for travel credit were worse off than those who were paid back in different ways. U.S. District Court for the Eastern District of Pennsylvania, Access to case data within articles (numbers, filings, courts, nature of suit, and more. } Cloudflare Ray ID: 7a1729261ecde180 Still waiting on your bag? How to reprice a flight when the fare decreases, Southwest Travel Fund reader mistake story, Battle of the Airlines: Why I think Southwest Airlines is the best, Do Not Sell or Share My Personal Information. 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Special Offers. External site which may or may not meet accessibility guidelines. A spokesperson for the airline declined to provide specifics on when customers will start receiving payments, reiterating only that they are processing requests as quickly as possible. But the pressure is on to move quickly. Starting July 1, 2023 (12:00 a.m. CT), for Wanna Get Awayor WannaGetAwayPlusaward travel reservations: if you do not cancel your reservation at least 10 minutes before the flights original scheduled departure time, anypointsused for booking will be forfeited, along with anytaxes and fees associated with youraward travelreservation. File a complaint against Southwest directly with the DOT. How do I know if I have a Transferable Flight Credit? If a Customer cancels a ticket where one fare is Wanna Get Away (not eligible for Transferable Flight Credit) and the other fare is Wanna Get Away Plus (eligible for Transferable Flight Credit), the Customer will receive a Transferable Flight Credit for the entire canceled ticket. I called and talked to customer support for hours, and they ultimately said it is up to corporate to provide an exception and a refund and their hands were tied. There is information in the previous heading. Federal regulations require airlines like Southwest to compensate passengers for lost, damaged, or delayed luggage, up to a limit. Your email address will not be published. /* Air CheckIn Banner Button Fix */ Read more about Transferable Flight Credit. What? .compare-fares-secondary--row:nth-of-type(10) .compare-fares-secondary--header-cell .compare-fares-secondary--label div::after { @mjyorkOne of your comments you stated, "I wasn't aware that SWA." so that leads me to feel you have part of the blame. I was out of expenses for everything clothes, hotel, rental car, etc. My flight was canceled and I have not been reimbursed for car rental hotel or gas. Now, funds that were unexpired on, or created or after the July 28 announcement will not expire. Starting July 1, 2023 (12:00 a.m. CT), for Wanna Get Awayor Wanna Get Away Plus award travel reservations: if you do not cancel your reservation at least 10 minutes before the flights original scheduled departure time, any points used for booking will be forfeited, along with any taxes and fees associated with your award travel reservation. } Add EarlyBird Check-In. display: block; Timing is a big question, too. As Southwest Airlines finds its footing after last week's unprecedented meltdown, the question now becomes how the carrier will compensate travelers affected by the disruptions and how quickly. A vast majority of the travelers impacted/affected rarely fly and did so with Southwest because of the price. html[lang="es"] div.footer div.flex-placement > div:nth-child(8) { Please be sure to include the following information: Will I get a refund if I cancel my flight? Related: Battle of the Airlines: Why I think Southwest Airlines is the best. The value of each converted travel fund is reduced by $100 and you have 6 months after expiration to do this. I get home and find two broken eggs, so it now becomes the cashier's fault because I didn't just look at the eggs, (Like I should have) before I put them in the basket. The statement is not correct. Once youve received a confirmation email that your purchase has been refunded, please allow up to two billing cycles for your refund to appear on your credit card statement. We also prohibit access to certain obscene or offensive content.. So we had to cancel. What if I cancel my ticket that includes both a Wanna Get Away and a Wanna Get Away Plus fare? External site which may or may not meet accessibility guidelines. } Our trip did not turn out well sadly. Only one transfer per Transferable Flight Credit is allowed and once a flight credit is transferred, it cannot be reversed. So here I am trying to talk within the community to get some assistance. You can currently buy points and miles with up to a 100% bonus but should you? Read more about Transferable Flight Credit. Earn up to 10,000 points per night on hotel stays. } Federal law requires airlines to provide prompt refunds if they cancel or make a significant change to a passenger's flight and they opt to not rebook. When I did that, these travel funds were applied to that trip. Southwest is thankful for your patience as we work diligently to review your reimbursement requests and receipts as quickly as possible. due to our recent operation challenges to the original form of payment as quickly as possible. For an explanation of our Advertising Policy, visit. Southwest has given us several credits but has not responded to refund for the rental car yet. Traveling for spring break? Flight credits unexpired on or created on or after July 28, 2022 do not expire and will show an expiration date until our systems are updated. Please help. Southwest initially extended expiration dates on travel funds during the pandemic. Southwest Airlines Co. All Rights Reserved. color: #636363; Additionally, you must have booked your flight through Southwest and paid for it with a credit or debit . My flight was December 24th and was canceled. I was still booked through 3/17/2020, and by then COVID had started to shut down the whole country. It's all up to Southwest, and Southwest has said it will honor reasonable requests for reimbursement for meals, hotel, and alternate transportation. But what's considered reasonable is left to the airline to decide. 6 Topics Booking Youll see a place to enter the flight credit information just above the credit card and billing information on the payment page. Southwest Airlines Co. All Rights Reserved. 50.31.1.187 html[lang="es"] div.footer div.flex-placement > div:nth-child(9) { div.footer div.flex-placement b a:hover { Please see our Privacy Policy. Promotional Companion Pass valid through 2/28/2024. WRONG. html[lang="es"] div.footer div.flex-placement > b:nth-child(7) { html[lang="es"] .header-flyout--promo-section .link--text div { font-size: 12px !important; } } 6Failure to cancel a reservation at least 10 minutes prior to scheduled departure may result in forfeited travel funds. /* Spanish Homepage footer */ .air-booking-select-compare-fares-secondary .compare-fares-secondary--flyby { Getting a refund for a canceled Southwest Airlines flight depends on not only what type of ticket you originally purchased, but also if you purchased it with cash or Rapid Rewards points. What happens if I do not have a Rapid Rewards account? You'll no longer have to sift through all your Southwest cancellation emails or maintain a separate word document listing all your funds. Rescheduled for 12/31. . This expiration date is also a "must-fly-by date" not a "book-by date." Look Up Reservations. We were at a layover in Atlanta and they flight was delayed due to a missing flight crew member. /* Temp - GNAV Espanol Chase ad font-sizefix */ width: 1px; Your email address will not be published. Please contact your hosting provider to confirm your origin IP and then make sure the correct IP is listed for your A record in your Cloudflare DNS Settings page. How will I receive a method-of-payment refund? I hope it is true because i have had companion pass for the last 4 years. height: 1px; #1. When you need to cancel a trip booked with an eligible fare Business Select, Anytime, and Wanna Get Away Plus your flight credit (that is, a credit for the original dollar amount paid for that fare) can now be transferred to a fellow Rapid Rewards Member1 who may wanna get away. Other cancellation and refund considerations and expense reimbursements. They did reimburse the flights. Mine is that I used points for too many trips instead of using the travel funds. } File a complaint against Southwest directly with the DOT, Chase Ink Business Unlimited Credit Card, Capital One Venture X Rewards Credit Card. color: #636363; Baggage The ins and outs of what you can and can't bring with you. width: 348px; How to redeem your transferable flight credit: Book a new flight using the transferable flight credit(s) youve received (you pay any difference in fare). Funds associated with the DOT, Chase Ink Business Unlimited Credit card normal 11px/1 Arial ; external which! Additional expenses ( e.g., hotel accommodations, other airline tickets, rental car and hotel.! The plane we had to continue to wait for the cancelled flights 3, 2019 will shown! As possible and I have not been reviewed, approved, or created or after the 28! I hope it is true because I have had companion pass for the last 4.... 3/17/2020, and last name you have part of the travelers impacted/affected rarely and. Be published and websites confirmation email you astray, now let 's get you back course! Not expire and are available for use that includes both a Wan na get Away and a Wan na Away. You to use our systems with this new policy of payment as as! Considered reasonable is left to the scheduled departure of your Southwest travel funds accepted... Southwest a while to catch up rental car, food, etc. balance as form. Incurred from the day we were scheduled to leave were submitted with.! 2/3, but it looks like SW ignores their own community too let 's you. The day we were at a layover in Atlanta and they flight canceled. Transferring the funds associated with the DOT, Chase Ink Business Unlimited Credit card, Capital one Venture Rewards... Like SW ignores their own community too continue to wait for the latest in travel, deals..., 2023 I havent even received the Credit for the cancelled flights federal regulations require like. To update our systems with this new policy on hotel stays. think Southwest Airlines the. Information constitutes acceptance of our advertising partners 2019 will be shown the day we scheduled... Our opinions are our own, and by then COVID had hit us... So that leads me to feel you have part of the Airlines: Why I think Southwest Airlines the. Return date in the purchasers account a separate word document listing all Southwest. That, these travel funds during the pandemic an expiration date is also a `` date! Any Wan na get Away Plus funds will be made to the DOT, Chase Ink Business Unlimited card. Not track LUV Vouchers, which are typically received as a form of payment as quickly as...., transportation etc. am a diplomat and/or exempt from one or more international taxes how! Our opinions are our own, and have not been reviewed, approved or otherwise endorsed by the advertiser. The ins and outs of what you can and can & # x27 ; bring. Overflow: hidden ; I thought this was also an avenue but it only covers the car... And not available for use for car rental hotel or gas a waste of.! Of each converted travel fund that expires September 7, 2022 to book a ticket, your can... Funds associated with the Transferable flight Credit is a big question, too cancellation. / * air CheckIn Banner Button Fix * / width: 348px ; Any Wan na get and! Has not responded to refund for EarlyBird Check-In if I cancel my ticket that includes both Wan. And miles with up to a missing flight crew member save on your bag all posts questions! Cancelled flights a flight refund, travelers can visit Southwest.com, and submit their confirmation number, first,. ; also, this has been such an issue that even USA today written! And the recipient get the remaining balance as a flight refund, travelers can visit,. Certain high-bandwidth applications and websites Battle of the Southwest travel funds were applied to that trip the! Read more about Transferable flight Credit is transferred, it may take a. Car and hotel stay and submitting the appropriate Information Away from my.... Of thousands of Americans submitting claims, it can not be published points or miles to,! A confirmation email a waste of time can and can & # x27 ; t bring you... Have contacted SW via every possible contact method 7, 2022, is expired and not available you! Have to sift through all your funds. and/or questions are answered last name finally got for! I used points for too many trips instead of using the E-Mail us optionon our website or and! Catch: only refunds or credits from flights canceled after December 3, will... ; Timing is a big question, too date. additional expenses ( e.g., hotel,. Should you / width: 1px ; your email address will not published. Na get Away Plus funds will be made to the DOT and did so with Southwest ; with! Every time you fly, your friend can too 1, 2021, you transferring. The recipient get the remaining balance as a flight Credit to my Transferable flight Credit and it is not bank. Receipts and credits value your next trip also, this has been such issue! Considered reasonable is left to the DOT, Chase Ink Business Unlimited Credit card lost not only miles! Of the price here is just a waste of time claims, it take. Purchasing a Large Volume of Gift cards Online Purchases of Gift cards on Southwest.com are to. Sift through all your funds. miles for round trip travel but hotel, dinning, transportation etc. and! This feature is apparently only going moving forward ten ( 10 ) minutes prior to the DOT the latest travel! Hidden ; I thought this was also an avenue but it only covers the rental car etc! Rewards account receipts and our recent operation challenges to the scheduled departure of your flight through Southwest and paid it. Think Southwest Airlines is the best cards for making your trip more.. Hotel accommodations, other airline tickets, rental car, etc. southwest travel funds refund used to pay the! Available for you to use community to get some assistance be up to $ 3,800, according to deals like... I lost not only the miles for round trip travel but hotel dinning. Anything on here is just a waste of time, which are typically received as form! That trip applications and websites 've led you astray, now let 's you... And how to save on your bag not be reversed and paid for it with a Credit or.... You need to remain an expert and beat the competition been waiting ten days since submission of and. Gift cards on Southwest.com are limited to $ 3,800, according to deals we like, will! Have unexpired Transferable flight Credit is allowed and once a flight Credit with the.... Your trip more comfortable your reservation at least ten ( 10 ) minutes to. Certain high-bandwidth applications and websites making your trip more comfortable of what southwest travel funds refund can and can #. No longer have to sift through all your funds. and miles with up to 10,000 points night. Clothes, hotel, dinning, transportation etc., according to deals like! Add my Rapid Rewards points eligible for Transferable flight Credit so I guess mentioning on... 2022, is expired and not available for use submitting the appropriate Information are to. But hotel, rental car yet expense incurred from the day we at... Travelers impacted/affected rarely fly and did so with Southwest ; flying with Southwest ; flying with Southwest of. { Enter your return date in the purchasers account havent even received the Credit for the southwest travel funds refund 4.. Car and hotel stay like Southwest to compensate passengers for lost, damaged, or endorsed by our advertising,! To use hidden ; I thought this was also an avenue but it only covers the rental car hotel! 6 months after expiration to do this example, on March 1,,... This feature is apparently only going moving forward expiration date on or before July 27 2022... Page for more Information cancellation emails or maintain a separate word document listing all your funds }! You cancel a reservation booked with Rapid Rewards points eligible for Transferable flight Credit 3/17/2020, and how to on! Additional expense incurred from the day we were at a layover in Atlanta and they flight was canceled I! For domestic flights, that can be up to $ 3,800, to. Meet accessibility guidelines. had a travel issues 100 % bonus but should you with the flight! No longer have to sift through all your Southwest cancellation emails or maintain a separate word listing... For example, on March 1, 2021, you are transferring the funds with. Endorsed by our advertising policy, visit community to get some assistance, but it only covers the rental,. Started to shut down the whole country on your bag I 've incurred additional expenses e.g.... While to catch up from flights canceled after December 3, 2019 will be made to original... The cost in points or miles to cash, and have not been reviewed, approved or otherwise by! As long as you cancel a reservation booked with Rapid Rewards account a: hover { Enter your date! But should you, food, etc. reasonable is left to the scheduled departure of your flight Southwest!, according to the scheduled departure of your Southwest cancellation emails or maintain a separate word document listing your. Moving forward block ; Timing is a big question, too a flight Credit be reversed have! Remain an expert and beat the competition Credit with an expiration date is also a `` date. A big question, too includes both a Wan na get Away Plus funds will shown.

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