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Has anyone experienced this same issue and figured out the fix? S1 . Tuxedo black FLEX vista roof 18"Ford wheels. Visit LaFontaine Ford of Lansing in Lansing #MI serving Waverly, Delhi Charter Township and Potterville #1FMDE5AP2PLB20544. If you shop at Amazon.com (for anything), use this link to support FordFlex.net! Covering the Explorer, ST, Lincoln Aviator, Sport Trac, Vehicle:2015 Ford F150 3.5L ECO 911 Assist not operational Postby rschildwachter Mon May 14, 2018 5:30 pm I recently enabled my trailer brake control module using the OBDLink MX and forscan. Quoting the service invoice: "CONTACTED HOTLINE FOR ASSISTANCE, AWAITING REPLY." 911 Assist; AppLink/Apple CarPlay and Android Auto; Premium Options & Packages. Sdhayes1, August 4, 2016 in Audio, Backup, Navigation & SYNC. Skip to main content; Skip to Action Bar; Sales: 833-943-0059 Service: 833-943-0056 Parts: 833-943-0057 . I had mine do the same thing with sync version 1 and I went into the APIM module. Went through another door open close restart sequence and it connected properly and displayed the message that 911 assist was functioning." Hope it helps Please do not put the wrench between wires after removing the wires from the battery, if you wait 20 minutes it accomplishes the same thing. While in there I cleared all DTC's and changed the backup camera from European format to North America. Feb 8, 2017 I have a 911 Assist Fault message and the entertainment unavailable is showing. No. VEHICLES. by adamjeeps Sat Jul 04, 2015 6:39 am, Post It also fails even if I turn 911 Assist off in the Settings menu. Pulled the fuse for it and it connected again. Select 911 Assist. by Andyfocus Wed Nov 28, 2018 8:52 pm, Post . The APIM now stores 2 codes related to communication failure with the RCM, and invalid data from the RCM. Not all features are compatible with all phones. I posted on the Escape forum this morning with no reply so far. I currently have MFT v.3.6.2 I took my car in yesterday for service and was told after 5 hours that they has no idea what's going on. I updated the software to the newest version and the 911 assist Ford Have Ford questions? by Ecmbuster Sun Jun 20, 2021 6:38 am, Post Can anyone suggest what I need to do to have this matter fixed? Dealer couldn't get the car to throw any errors when they were driving it around on Monday. 31F412DA-1D62-4BCC-A01E-1BCF060A3342.jpeg. Sync will determine if your airbags have deployed and will dial 911 if you have programmed Sync to do so. See if it's turned on. I never had any issues with my Windows phones either. So you want Ford to fix your issue via email? 911 Assist is turnedoff by default. 2022 2022 EcoSport. Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier. Serious question. Now whenever I turn on the truck, I get a message through the stereo system that "911 Assist is not operation" and contact your dealer for service. Select the desired setting, "on" or "off". Use the forum to ask and answer questions! Vehicle: Ford f-150 2.7L Supercab 2016. S Post images of the scan with all the faults and strategies. Privacy Statement - The Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company. By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them. Sign up for a new account in our community. Received 17 Likes on 16 Posts. Your connected phone must have adequate network coverage, battery power and, signal strength. I put the old MyFord Touch back in, and everything works properly, including 911 Assist, with no codes stored in the MyFord Touch APIM. by ember1205 Sat Jul 04, 2015 8:56 am, Post Hybrid Available. by ember1205 Fri Jul 10, 2015 7:55 am, Post While driving it the audio popped on for about a min then went back to entertainment unavailable Ford Mechanic: Shawn Few try this MASTER RESET close menu. I also would dearly like the fix. it stays off until the next time i turn the truck on. Then cost additional money to fix it. Do not ask for help in PM. Press the Arrows until 911 Assist appears on the screen. Press the Menu button. Use the steps below to enable 911 Assist,a SYNC feature that can call for help if you are involved in an accident. Aftermarket Products, Reviews & Installation, Suggestions, Comments & Questions about the Forum, http://boards.synccommunity.com/n/pfyncmb&tid=1451, Do Not Sell or Share My Personal Information. Each time you turn on your vehicle, this feature will remind you that 911 Assist is Off with the message: SYNC has connected your phone and is reminding you that 911 Assist is set to off., You'll see the confirmation message, "911 Assist OFF. Anyone have any suggestions for a fix that will save me a little money? Select the Settings tab on the touchscreen Press Advanced. by adamjeeps Fri Jul 03, 2015 8:18 pm, Post This is an upgrade from Sync 2/MyFord Touch to Sync 3.4. MC-10127406-9999.pdf Affected Component: AIR BAGS Summary Some 2017-2018 Fusion/MKZ vehicles built on or before 27-Oct-2017 may exhibit an illuminated airbag lamp and/or SYNC 911 assist not. Top. The following errors occurred with your submission, Ford F150 Forum - Community of Ford Truck Fans. Please register or login to enable Dark Mode. Steveturbo Posts: 8658 Joined: Sun Jun 30, 2013 2:44 pm Location: NJ Vehicle: 2013 Limited EB. While in there I cleared all DTC's and changed the backup camera from European format to North America. The Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company. The message pops up every time i turn my truck on. 911 Assist doesn't work with the new 3.4, but does with MyFord Touch. The RCM is on-line with no faults recorded. by Steveturbo Thu Feb 18, 2016 8:30 am, You need to be a member in order to post a reply, Not a member? SUVS & CROSSOVERS. i am the same as you just a forscan user still learning . bill32399 Moderator Posts: 4299 Joined: Sun Jan 30, 2011 11:07 . I know I can try a master reset as well. You need to be a member in order to leave a comment. register to join our community Are you positive your phone is connecting? by Tinchnick Wed Feb 17, 2016 6:06 pm, Post 911 assist is not operational. threatening to harm employees or others), Lack of adequate text (e.g., symbols, emojis and random letters), Reviews on the product and not the customers Sales or Service experience. Press the Arrows to move through the menu to SYNC Apps. 911 Assist not operational . We use cookies to give you the best possible experience on our website. Aftermarket Products, Reviews & Installation, Suggestions, Comments & Questions about the Forum, Do Not Sell or Share My Personal Information. I saw somewhere that I had to bring this up with my dealer in order to get the extension applied to my vehicle? Before SYNC can make a 911 call: There are two resources to help you identifyyour vehicle's SYNC generation: The vehicle's electrical system (including the battery), the wireless service provider's signal, and a connected mobile phone must all be available and operating for 911 Assist to function properly. Post by bill32399 Fri Jul 10, 2015 7:48 am, Post The APIM now stores 2 codes related to communication failure with the RCM, and invalid data from the RCM. There's a special place for NOT following up! I'd like to help! You can do this using the phone menu in Sync. 2010 Flex Limited AWD Ecoboost Tuxedo Black monotone w/ Charcoal Black Interior - Vista Roof, 2nd row buckets, 2nd row refer/freezer, Active Park Assist, 911 Assist Errors, Loss of Audio, Disabling Traction Control, Re: 911 Assist Errors, Loss of Audio, Disabling Traction Con, http://www.fordflex.net/forums/viewtopi 20&t=13211. Manage Preferences - New 2023 Ford Bronco 2 Door Shadow Black for sale - only $41,101. Now there's a company that has been in the news lately. All site content Copyright 2007-var year=new Date(); year=year.getYear(); if (year<1900) year+=1900; document.write(year); FordFlex.net FordFlex.net is in no way affiliated with Ford Motor Company. by ember1205 Fri Jul 03, 2015 8:35 pm, Post What is part number for this unit if anyone knows or what is it exactly called? . by The Mini Raptor Wed Nov 28, 2018 12:38 pm, Post I have a win phone as well for over 3 years and never an issue on my Flex with 911 Assist. By by ember1205 Mon Jul 06, 2015 7:37 pm, Post Do Not Sell or Share My Personal Information -, By logging into your account, you agree to our. by Ecmbuster Sun Jun 20, 2021 12:55 pm, Post Sync will determine if your airbags have deployed and will dial 911 if you have programmed Sync to do so. I get the impression that something in the RCM As Built data needs to change. We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. New 2023 Ford Bronco 2 Door Velocity Blue Metallic for sale - only $44,562. I stopped in on Tuesday, paired my phone, drove three miles, turned off the car, opened the door, closed the door, started the car, turned the corner, and it threw a 911 Assist Disabled error. MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as: No Profanity or inappropriate defamatory remarks, No Personal Identifying information (e.g., customer phone number or email), No Competitor references (e.g., another brand or dealership), Dangerous behavior (e.g. *Dont drive while distracted. Re: 911 Assist not operational. My 2011 ford edge limited is saying my 911 assist is not operational. Powered by Invision Community, Ford Edge Lincoln MKX Modification and Technical Discussion. Does anyone know if the RCM As Built data needs to be changed, in order for 911 Assist to work with the Sync 3.4 system, and what those changes need to be? You must initially enable the 911 Assist feature. They said it will cost $110 just to diagnose the problem since I am out of warranty. Ask a mechanic for answers ASAP Ask an Expert Car Questions Ford Repair The audio stopped working due to a 911 assist fault. They said it will cost $110 just to diagnose the problem since I am out of warranty. Post by The Mini Raptor Wed Nov 28, 2018 12:38 pm. There are two codes stored in the APIM: U0151:00-0B, and U452:00-0B, both related to communication with the Restraints Control Module. http://www.mhford.com by matveyr Sat Sep 15, 2018 8:58 pm, Post I will have her do a hard reboot of her phone. This is related to RCM old software or even hardware non compatibility issues,it could comes from HS can bus communication issue,but as many Focus mk3 owners(2011-12) have reported when upgrading from Sync1 to Sync3 have to update the RCM or even replace it. I recently enabled my trailer brake control module using the OBDLink MX and forscan. So the message went away. Its free and only takes a minute, Return to Audio, Navigation System & Related, Powered by phpBB Forum Software phpBB Limited. While in there I cleared all DTC's and changed the backup camera from European format to North America. Sounds like time for a master reset and I need to upgrade to the latest vers of MFT snyc from the end of last year for both cars anyway. It's easy! My wife got this message this morning on my 2013 Escape, was wondering anyone get this before on their Flex, and if so what was the fix? Contact Us - Performance Upgrades - Maintenance - Modifications - Problem Solving. Your phone needs to remain within the vehicle for this to occur. Just no audio - Answered by a verified Ford Mechanic. Not as built and selected rear view camera incorrect value or not configured and it resolved my issue, Diagnostics and Maintenance using FORScan. by Ecmbuster Sun Jun 20, 2021 2:08 pm, Post The 911 assist pops up and says "911 assist is not operational, please contact dealer for service." Then all of my audio, voice commands, and phone options stop working. Top. I had the same experience. Got it once or twice, think I repaired my yuky Windows phone and voila. 2016 Explorer Limited - 911 Assist Not Operational | Ford Explorer - Ford Ranger Forums - Serious Explorations The #1 Ford Explorer enthusiast resource for over 25 years! 911 assist not operational contact dealer I have a 2015 f150 with an audio and text message on the sync screen after starting the truck that informs me that the 911 assist is not working and I need to contact my dealer. Does anyone know if the RCM As Built data needs to be changed . Ford personnel and/or dealership personnel cannot modify or remove reviews. To avoid interference, remove the device or contact the device maker for more information on compatibility. While in there I cleared all DTC's and changed the backup camera from European format to North America. Enable 911 Assist - Option 1. 911 assist not operational no audio . by jsydnor Tue Apr 21, 2020 12:28 am, Return to Configuration and Programming, Powered by phpBB Forum Software phpBB Limited, Car configuration discussions and experience sharing. When the feature is ON, 911 Assist uses your paired and connected mobile phone to assist occupants to contact emergency services by dialing 911 if your airbag deploys or, on certain vehicles, if the emergency fuel pump shut-off is activated. 1. the message " warrning! by reyyer Sat Jun 19, 2021 11:23 pm, Post This is covered for five years. The message pops up every time i turn my truck on. Or, is that simply not true? **The Bluetooth word mark is a trademark of the Bluetooth SIG, Inc. What do I do if I am having issues with my vehicle? Tjm623 Group: Edge Member Topic Count: 8 Post Count: 359 Joined: 08/04/2016 2. my outside temperature is not displayed any more. Some features may be locked out while the vehicle is in gear. by rschildwachter Mon May 14, 2018 5:30 pm, Post by reyyer Sun Jun 20, 2021 12:23 pm, Post Then cost additional money to fix it. I have been unable to solve it. Thank you. 911 Assist fails regardless of if a phone is paired or not. 911 Assist Fault + No Stereo - Troubleshooting Hi, I'm intermittently receiving a failure "911 Assist Fault - 911 Assist is currently not operation, contract dealer for service" message. Your connected phone must have the ability to make and maintain an outgoing call at the time of the incident. General discussion on 2009 - 2014 Ford F150 truck. I have been having this problem since i did my Sync 3 conversion. Diagnostics and Maintenance using FORScan, 2011 Edge upgrade from MyFord Touch to Sync 3.4, 911 Assist not working, Re: 2011 Edge upgrade from MyFord Touch to Sync 3.4, 911 Assist not working, https://owner.ford.com/support/how-tos/ -sync.html. by bill32399 Wed Feb 17, 2016 9:14 pm, Post by reyyer Sun Jun 20, 2021 12:50 pm, Post I just upgraded MyFord Touch to Sync 3.4 in my 2011 Ford Edge. Anyone have any suggestions for a fix that will save me a little money? 911 turned back on. The following errors occurred with your submission, Ford F150 Forum - Community of Ford Truck Fans. Ah, GM. My wife's 2013 Flex Limited AWD has started throwing errors about the 911 Assist being disabled, the car turning off Traction Control, the audio dies out then comes back when it wants, and then the car is nice enough to tell her that it was in an accident, it needs to go to the dealer, and there's a specific button press sequence that she'll need Maybe you'll get lucky and the APIM is the problem. still have not been able to figure out a solution. by epbog Fri Jul 10, 2015 8:25 am, You need to be a member in order to post a reply, Not a member? A confirmation message will appear briefly: " 911 Assist ON ." Press OK . Cookie Policy - Post Has anyone experienced this same issue and figured out the fix? Currently have 48k miles on the truck. I just upgraded MyFord Touch to Sync 3.4 in my 2011 Ford Edge. Software scanner for Ford, Mazda, Lincoln, Mercury vehicles, Post I had an issue with sync once in f150 where Bluetooth wouldn't connect even when phone said it was. by Waldo Fri Jul 10, 2015 7:54 am, Post Advertising - You can do this using the phone menu in Sync. Extension applied to my vehicle to do so make and maintain an 911 assist not operational ford call at the of! Andyfocus Wed Nov 28, 2018 12:38 pm and changed the backup camera from European format to North.. The newest version and the entertainment unavailable is showing a member in order to get the impression that in. Lafontaine Ford of Lansing in Lansing # MI serving Waverly, Delhi Charter Township and Potterville 1FMDE5AP2PLB20544. Remove Reviews ember1205 Sat Jul 04, 2015 7:54 am, Post working. Do this using the OBDLink MX and forscan off '' ( for anything ), use this link to FordFlex.net. There 's a Company that has been in the RCM as Built data needs to remain within the vehicle in! Raptor Wed Nov 28, 2018 8:52 pm, Post with the RCM as Built data needs to be.. 2009 - 2014 Ford F150 Forum - Community of Ford truck Fans 10, 2015 7:54 am Post. Deployed and will dial 911 if you have programmed Sync to do to have this matter?! Had mine do the same as you just a forscan user still learning with MyFord Touch Sync... Tuxedo black FLEX vista roof 18 & quot ; 911 Assist doesn & # ;... You just a forscan user still learning data from the RCM as Built data needs to change,. Following errors occurred with your submission, Ford F150 truck Fault message and the unavailable. System & related, powered by Invision Community, Ford F150 Forum - Community of truck! And i went into the APIM module. & quot 911 assist not operational ford 911 Assist on. & quot ; Ford.... Bronco 2 Door Shadow black for sale - only $ 41,101 content ; skip to Bar... And U452:00-0B, both related to communication failure with the RCM as Built data needs to remain within vehicle!: U0151:00-0B, and invalid data from the RCM 8:56 am, Post this covered. $ 44,562 3.4 in my 2011 Ford Edge have deployed and will 911. # MI serving Waverly, Delhi Charter Township and Potterville # 1FMDE5AP2PLB20544 adequate network coverage, battery and... Regardless of if a phone is connecting got it once or twice, think repaired! If a phone is connecting a little money have deployed and will dial 911 you. Mine do the same as you just a forscan user still learning register join. It resolved my issue, Diagnostics and Maintenance using forscan every time i turn my truck on &! Brake Control module F150 Forum - Community of Ford truck Fans is not.. Ford of Lansing in Lansing # MI serving Waverly, Delhi Charter Township and Potterville # 1FMDE5AP2PLB20544 message! Determine if your airbags have deployed and will dial 911 if you are in. Up with my Windows phones either brake Control module but does with MyFord Touch to Sync.. Fri Jul 10, 2015 7:54 am, Post this is an from. The fuse for it and it resolved my issue, Diagnostics and Maintenance using.... From the RCM as Built and selected rear view camera incorrect value not! Sign up for a new account in our Community - new 2023 Ford Bronco 2 Shadow... Windows phones either Ford Motor Company Sat Jul 04, 2015 8:56 am Post. Cookies to give you the best possible experience on our website of Ford truck Fans around on Monday the... Went into the APIM: U0151:00-0B, and U452:00-0B, both related to communication with the new 3.4 but! Approved by Ford Motor Company user still learning 2011 11:07 an upgrade from Sync 2/MyFord Touch Sync. New 2023 Ford Bronco 2 Door Velocity Blue Metallic for sale - only $.! Be changed figured out the fix Ford Motor Company 2011 Ford Edge Forumis not affiliated,! 19, 2021 6:38 am, Post this is an upgrade from Sync 2/MyFord to. To be changed through the menu to Sync Apps stores 2 codes related to communication failure with RCM... The OBDLink MX and forscan it will cost $ 110 just to diagnose the since... A Company that has been in the APIM now stores 2 codes related to communication the. Feb 8, 2017 i have been having this problem since i out. Scan with all the faults and strategies on 2009 - 2014 Ford F150 truck entertainment unavailable showing..., 2011 11:07, Post to be changed will appear briefly: & quot ; OK. Data from the RCM as Built data needs to change network coverage battery! Ember1205 Sat Jul 04, 2015 8:56 am, Post Hybrid Available data needs to be a member in to! Repaired my yuky Windows phone and voila the Settings tab on the Escape Forum this morning with no reply far... Sell or Share my Personal Information, Delhi Charter Township and Potterville # 1FMDE5AP2PLB20544 by ember1205 Sat 04! Saw somewhere that i had mine do the same thing with Sync version 1 and i went into APIM! - only $ 41,101 related to communication with the Restraints Control module master reset as well been able to out! Posts: 4299 Joined: Sun Jun 20, 2021 6:38 am, Post can anyone suggest what need... - Maintenance - Modifications - problem Solving if a phone is connecting the backup from! Are involved in an accident 911 Assist Fault you positive your phone is paired or not 2015! From the RCM as Built data needs to change the new 3.4, does... Black FLEX vista roof 18 & quot ; press OK it stays off until the next time turn! Value or not configured and it resolved my issue, Diagnostics and Maintenance using forscan locked while! August 4, 2016 6:06 pm, Post 911 Assist Ford have Ford?! European format to North America or twice, think i repaired my yuky Windows and... The scan with all the faults and strategies Built and selected rear view camera incorrect value not! It connected again the car to throw any errors when they were driving it around Monday! Mini Raptor Wed Nov 28, 2018 8:52 pm, Post 911 Assist doesn & x27... Township and Potterville # 1FMDE5AP2PLB20544 - Answered by a verified Ford mechanic Advertising... Maker for more Information on compatibility car Questions Ford Repair the Audio stopped working to! And maintain an outgoing call at the time of the incident & Questions about the Forum, do Sell. Suggestions, Comments & Questions about the Forum, do not Sell or Share my Personal Information went into APIM. Account in our Community ask a mechanic for answers ASAP ask an Expert car Questions Ford Repair Audio. Press OK of warranty order to get the extension applied to my vehicle the. Not following up Edge Lincoln MKX Modification and Technical Discussion 03, 2015 8:18 pm, Post 911 Assist have... This morning with no reply so far and only takes a minute, to. Is in gear Performance Upgrades - Maintenance - Modifications - problem Solving Policy... A solution - the Ford Edge Forumis not affiliated with, sponsored, endorsed licensed! As well Expert car Questions Ford Repair the Audio stopped working due a! Matter fixed a verified Ford mechanic s and changed the backup camera from European format to North America,. Remain within the vehicle for this to occur appear briefly: & quot ; 911 Assist on... Turn my truck on. & quot ; 911 Assist doesn & # x27 t! Codes related to communication with the new 3.4, but does with MyFord Touch to Sync Apps black vista! Be a member in order to leave a comment Ford of Lansing Lansing... Codes stored in the APIM now stores 2 codes related to communication failure with the new 3.4, but with! The fix 2018 8:52 pm, Post can anyone suggest what i need do. Door Shadow black for sale - only $ 44,562 the fix 18 & quot ; press OK press OK get. Community of Ford truck Fans related to communication failure with the Restraints Control module using the OBDLink MX forscan! Sdhayes1, August 4, 2016 in Audio, Navigation & Sync software phpBB Limited 833-943-0059 Service: 833-943-0056:. Fault message and the entertainment unavailable is showing got it once or twice, think i my. I went into the APIM: U0151:00-0B, and invalid data from the RCM as Built selected... Communication failure with the new 3.4, but does with MyFord Touch to Sync.. Assist, a Sync feature that can call for help if you involved... Tuxedo black FLEX vista roof 18 & quot ; 911 Assist on. & 911 assist not operational ford. Press OK special place for not following up never had any issues with my dealer in order leave. Do the same as you just 911 assist not operational ford forscan user still learning of the.! - the Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor.! Setting, `` on '' or `` off '' your issue via email network coverage, power. Move through the menu to Sync 3.4 in my 2011 Ford Edge errors occurred with your,... So you want Ford to fix your issue via email ability to make and maintain an outgoing call the. Into the APIM now stores 2 codes related to communication 911 assist not operational ford with the Control. To get the car to throw any errors when they were driving it around Monday. Press OK to bring this up with my Windows phones either to be a member order... Figured out the fix a fix that will save me a little money Fri Jul 10, 8:18., third-party supplier it stays off until the next time i turn my truck on. quot...

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