For refunds or more information . The owner of a Direct Bill account (a friend, family member or attorney) must pass a credit check in order to be approved for a Direct Bill account. Can the incarcerated loved one initiate a message? We warrant to the Recipient that for a period of 90 days (beginning once a Tablet is initially synced, where Kiosks are present, or beginning once a Tablet is first registered, where Kiosks are not present) that the Tablet (excluding the ear bud headphones): This warranty is provided to the Recipient of the Tablet and is not transferable to any other person. For Help text the word HELP to 77929. Except for those types of cancelations, all service fees are non-refundable and non-creditable. A correctional facility will normally limit a Recipient to owning and using only one Tablet. To protect against credit card fraud and unauthorized account use, we have procedures in place to review high volume transactions within a short period of time. Where is my account balance located online? Violation of the foregoing may result in immediate termination of your account, and may subject you to state and federal penalties and other legal consequences. AdvanceConnect account holders do not receive billing statements on an AdvanceConnect accounts unless there is a negative prepaid services account balance greater than $10.00, in which case the account holder will be billed for the amount due on the account. Storage of your messages may continue even after your account has been terminated. Unused purchases will not be refunded. Late or non-payment of a Direct Bill invoice may restrict the ability of a friends and family members to obtain future credit. SecurTel.us will not be liable for any phone charges by the customer's local phone company or wireless company. Once you have the MTCN, you will need to go to a Western Union location in the state of your release and present the MTCN and a Photo ID to obtain your funds. How can a Securus online user find their transaction history, payment history and monthly statements for AdvanceConnect or Direct Bill account? Subject to the small claims provisions above, either party may initiate arbitration, which shall be conducted by Resolute Systems, LLC (Resolute) before one (1) arbitrator and pursuant to the Resolute Commercial Arbitration Rules (Resolute Rules), as modified by this Arbitration Agreement. Friends and family members of an incarcerated individual may open an AdvanceConnect account by calling 1-800-844-6591 or by visiting our website at www.securustech.net. Dallas, Texas 75265-0757, Facilities We For example, when you use our Securus Video Connect Product, you agree to comply with these General Terms and Conditions plus the specific terms pertaining to the AdvanceConnect or Securus Video Connect Product. We refer to the computer tablet and each of these accessories together as, the Tablet. Up to $3.00 cash; Up to any material you download, upload or otherwise obtain through the use of our website or Products is done at your own risk; you are solely responsible for any damage to your computer system or business or loss of data that results from the download or upload of any such material or the use of our website or our Products; and. BECAUSE SOME JURISDICTIONS (STATES), SUCH AS NEW JERSEY, DO NOT PERMIT THE EXCLUSION OF CERTAIN WARRANTIES, SOME OF THESE EXCLUSIONS MAY NOT APPLY TO YOU. Al hacer clic abajo, usted acepta los Trminos y Condiciones de In addition, the design of our website (including color combinations, button shapes, layout, design and all other graphical elements) are protected by our trademarks, service marks and copyrights. Securus Debit Account: Western UnionRefundInstructions. You can send messages from our website (either www.securustech.net or www.jpay.com depending on whether the correctional facility uses the Securus or JPay product) or you can send messages by using the applicable Securus or JPay Mobile App. By clicking below, you agree to the Recurring Transactions Terms and Conditions. Direct Bill account holders can initiate account closing by visiting our website at www.securustech.net or calling 1-800-844-6591. Dispute Resolution & Arbitration Agreement (Arbitration Agreement). TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS SECURUS, ITS AFFILIATES, AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS FROM AND AGAINST AND ALL THIRD PARTY CLAIMS, ACTIONS, SUITS, OR PROCEEDINGS, AS WELL AS ANY AND ALL LOSSES, LIABILITIES, DAMAGES, COSTS, AND EXPENSES (INCLUDING REASONABLE ATTORNEYS FEES) ARISING OUT OF OR ACCRUING FROM (A) YOUR BREACH OF THIS CUSTOMER AGREEMENT; AND (B) YOUR USE OF THE TERMINAL AND THE OTHER SECURUS SERVICES. The inmate phone services vendor has changed from GTL to Securus. The applicable fees for your video session are made available when you schedule your session (including service payments and any taxes). This account can be used by incarcerated individuals to purchase certain of our services. It generally takes 2-3 business days for the refund to process back to the card, after the funds have been removed from the closed account, but could take up to one billing cycle to be reflected on the credit or debit card statement. Additionally, your submission of a complaint or support ticket to us, or any other notice that doesnt strictly comply with the notice requirements above, is not considered a good faith effort to resolve the dispute in accordance with this paragraph. Occasionally a Direct Bill account holder may over-pay the bill and seek a refund of the amount overpaid. Attorneys. Certain jurisdictions may require regulatory approval or acceptance of changes in terms and conditions. Securus will provide you with a Money Transfer Control Number (MTCN) for the approved amount. It can be tempting to avoid reading them, but its important to establish what you can expect from us, and what we expect from you. You are responsible for charges from your mobile phone carrier, and it is your responsibility to check with the carrier about message and data rates that could apply. provide any other information that a correctional facility may require. We offer a wide variety of products and services to the correctional industry, including incarcerated individuals and their friends and families, and to law enforcement. Al hacer clic a continuacin, usted certifica que esta es su tarjeta de Please read them carefully. We are not responsible for disconnects due to individual behavior issues, disconnects initiated by the correctional facility, or disconnects due to your Internet connection or hardware malfunctions. The account funding service fees that we charge you for account funding services are listed here: Account Funding Service Fees. For users with an external webcam, we recommend using a 1.3 megapixel USB web-camera. In limited situations, we may determine to offer you a credit for a scheduled and paid Video Connectsession. Payment for the Tablet must be made by a Visa, MasterCard or Discover branded credit card or debit card. Once an AdvanceConnect account holder has requested that his or her account be closed, the request is held for 7 to 10 days to allow the account to reflect all calling activity prior to closing. To register online you must have a Securus calling account, video account, or email account. December 1, 2022, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals The following information is required when opening an AdvanceConnect account: AdvanceConnect account information can be accessed 24/7/365 at 1-800-844-6591 and www.securustech.net, which supports requests to open an account, access account calling activity, fund an account, make account changes, close an account, or request a refund on an account. any errors in our website or Products will be corrected. Open the securus refund request form and follow the instructions Easily sign the securus video visitation refund with your finger Send filled & signed securus inmate debit refund or save Rate the securus technologies refund 4.7 Satisfied 177 votes Quick guide on how to complete securus credit request form Este acuerdo permanecer en vigor hasta que usted cancele su autorizacin Due to time required to update accounts for calls made by incarcerated individuals, it is possible to use more than the total amount of prepaid services available in the AdvanceConnect account. Usted puede autorizar a Securus a almacenar la informacin de su tarjeta de We are not responsible for delays in delivery due to the actions or decisions of the correctional facility or other events that are beyond our control, including shortage of materials, labor strikes, transportation failure, lockdown, correctional facility disruption, inclement weather or acts of God. Applicable governmental taxes and fees are in addition to the data rates and charges for message services. AdvanceConnect account holders may initiate account closing by visiting our website at www.securustech.net or calling 1-800-844-6591. A customer service representative told me that the Securus policy prevents customer service from offering refunds or account credits for dropped calls to a cell phone line. Our state-of-the-art Interactive Voice Response (IVR) can answer your questions including last call attempts, current account balance, accepting payments and basic troubleshooting. Some content that you include in messages sent using our Products, such as photos or videos, may be protected by intellectual property laws. You can register and enroll in Securus Online through our website at www.securustech.net or by calling 1-800-844-6591. Either party asserting a Dispute shall first attempt in good faith to resolve it by providing written notice as specified below to the other party describing the facts and circumstances (including any relevant documentation) and allowing the receiving party 30 days to respond. Text messages will be sent Monday to Sunday between the hours of 8:00 AM and 8:00 PM of your local time zone. We offer a wide variety of products and services to the correctional industry, including incarcerated individuals and their friends and families, and to law enforcement. Invalid picture Picture not uploaded, picture has filters, picture too blurry, etc. Mailing a personal check, money order or cashiers check to: Visiting any Western Union agent location, Visiting any MoneyGram agent or FormFree location, Using a lobby kiosk at select correctional facilities, Using personal online banking (with routing and account numbers, and names). If you have specific questions about the period of time your messages may be stored and archived, please contact our Customer Care center. Our Products include: AdvanceConnect, Direct Bill, Securus Debit, Securus Video Connect, Messaging Solutions, Mobile Text Alert and Notification Service, and JPay Player. We will send information about your current accounts to a mobile phone registered with a United States Mobile Phone Carrier (available Carriers are shown above). You understand and agree that you and other friends and family members are not authorized to request access to the Securus Debit account to review account activity or to request prepaid services, nor are you eligible to receive refunds of Securus Debit account prepaid service funds. Resolute may be reached telephonically at (800) 776-6060. Prepaid service funds deposited by friends and family members into a Securus Debit account belong to the incarcerated individual. If you are an attorney, you agree you will not use the Messaging Solutions to transmit any confidential or privileged communications, and (on behalf of yourself and your clients) you waive any claim against us or our Facilities for violation of the attorney-client privilege. We are not responsible for the products or service of any other businesses or individuals, or the content of their websites. Our Securus eMessaging and Securus Text Connect and JPay Email Products (collectively, our Messaging Solutions) allow you to send a message (much like a typical email or text message) to an incarcerated individual at a correctional facility where the Messaging Solutions are enabled. Read 2 more reviews about Securus Contact Systems. The components used to calculate these charges are subject to change from time to time and may include costs incurred in prior years that are not yet fully recovered. A calling subscription is a fixed price payment option for calling services between a phone number and a facility over a specific period. This Payment Agreement (this Agreement) between you and Securus Technologies, Inc. (the Company) allows the Company to store information from your credit or debit card identified above by the last four digits of the account (the Card Information) securely on file for use in accordance with this Agreement. We will notify you of any termination, which will be effective immediately upon our delivery of the notice. To be eligible for text notifications, you must be enrolled in Securus Online. You can authorize Securus to store your credit or debit card information securely on file for adding funds or making payments for our services. Your Video Connectsessions may be monitored and recorded by the incarcerated persons correctional facility and/or by us. You understand and agree that you are responsible for your use of the Messaging Solutions, your own communications, and for any consequences of your use of the Messaging Solutions. If any provision of these terms shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from the terms and shall not affect the validity and enforceability of any remaining provisions. Allrefundsmore than $100 will be evaluated to prevent fraud or money laundering and could take up to 5 business days to process. VeriSign secured #1 Internet-trusted security seal. You understand and agree that you are waiving your right to sue or go to court to assert or defend your rights. How do I unblock my phone number on my Securus online account? Messages and their content are retained by us in accordance with our standard message retention policies. There is no account funding service fee imposed if the account payment is made by mail or via the account holders online bill payment service through the account holders personal bank. This Agreement requires you to maintain a valid card on file with the Company and remains in effect until you revoke your authorization to the Company to store your Card Information. If you need to speak with a live agent, we have a dedicated team to help you connect with your incarcerated loved ones. ponindose en contacto con la unidad de Atencin al Cliente de la Empresa Attorneys. Video Connectsessions are pre-paid and non-refundable. We refer to these products and services as our Products. While it may be unclear if the incarcerated individual knew the funds were obtained by fraud, there is no question that the incarcerated individual received the stolen property. PO Box 650757 To opt-out of any particular Notification Alert, text the word STOP to 77929. How do I get setup for eMessaging using the Securus Android app? What is an incarcerated individual required to have to be able to receive Securus Inbound Connect requests? Can I get a credit if my Securus Video Connect session that was prematurely disconnected or cut-off? Account statements are shown at the time of funding and are available for download at www.securustech.net for up to 90 days. Notifications will be sent based on calling usage, your AdvanceConnect balance, and/or your Direct Bill invoice due date. para que almacenemos su informacin o su tarjeta de crdito o What can I do? My Securus Video Connect session was dropped/interrupted while I was visiting. Securus Video Connect , is a fully web-based visual communication system that allows friends, family members, attorneys, and public officials to schedule and participate in video sessions with an incarcerated individual - from anywhere with internet access using the free Securus app, computer or tablet. Our state-of-the-art Interactive Voice Response (IVR) can answer your questions including last call attempts, current account balance, accepting payments and basic troubleshooting. You agree to notify us immediately if you become aware of any pricing or descriptive errors or inconsistencies with any of our Products you order through our website and to comply with any corrective action we take to fix such errors or inconsistencies. Small Claims Court. This means, for example, if you delete a text we cannot send it again. If youre a parent or legal guardian, and you allow your child that is under the age of 18 to use our Products, then these terms apply to you, and you are responsible for your childs activity on the Products. Some of our correctional facility customers may have their own rules and policies pertaining to saving and archiving such messages which may differ from our standard policies. transacciones recurrentes, todos los pagos se efectuarn en dlares Notice to Securus shall be made by either: (1) mailing a letter via first class or registered mail to Securus Technologies, LLC, Attn: Legal Department, 4000 International Parkway, Carrollton, Texas 75007, which begins with the words Notice of Informal Dispute Resolution Attempt; or (2) by email to legalnotice@securustechnologies.com, with the subject line stating Attn: Legal Department, Notice of Informal Dispute Resolution Attempt. Notice to you shall be made by either: (1) sending first class or registered mail to you at the address associated with your account that begins with the words Notice of Informal Dispute Resolution Attempt; or (2) by sending an email to the electronic mail address associated with your account with the subject line stating Notice of Informal Dispute Resolution. Both you and we agree that this dispute resolution procedure is a condition precedent which must be satisfied before either party initiates any arbitration or small claims court action against the other party. Can I make a deposit to their Securus Debit account? Notice of such an election to Securus shall be made by either: (1) mailing a letter via first class or registered mail to Securus Technologies, LLC, Attn: Legal Department, 4000 International Parkway, Carrollton, Texas 75007; or (2) by email to legalnotice@securustechnologies.com, with the subject line stating Attn: Legal Department, Notice of Informal Dispute Resolution Attempt. Notice to you shall be made by either: (1) sending first class or registered mail to you at the facility associated with your account; or (2) by sending an email to the electronic mail address associated with your account. To collect your money: 1. . The following information is required when opening a Direct Bill account: Direct Bill account information can be accessed 24/7/365 by visiting our website at www.securustech.net or calling 1-800-844-6591, which support requests to open an account, access account calling activity, make a payment, make account changes, or close an account. Can I get a refund if I make a deposit to a Securus Debit account? Our standard transaction fees of up to $3.00 may apply for AutoPay, TextPay and other programs when funds are added to Products with associated transaction fees or when your Direct Bill invoice is paid. Note that Western Union may apply a fee reducing the totalrefundamount. This agreement remains in effect until you cancel your authorization for us to store your information or your credit or debit card expires. When our terms and conditions speak of you or your it means anyone who uses or purchases the products or services that we offer. We are not responsible to you or the Recipient if any component, accessory or feature is not available on the Tablet due to the rules or requirements imposed by the correctional facility. In applicable states, applied due to a friend or family members receiving and accepting intrastate calls from incarcerated individuals. We use this information to: Please refer to our Privacy Policy for information concerning our use of this information. How does an inmate get a refund in the Securus Debit account once they are released? AdvanceConnect account holders may purchase Securus prepaid calling services for their AdvanceConnect account by: Payments sent via mail may take seven to ten business days to process. Large purchases of prepaid services for an incarcerated individuals account prior to release are often the result of fraud and are viewed as suspicious because the purchases were not used for our prepaid services. El acuerdo se puede encontrar en www.securustech.net en Trminos y Condiciones y Notwithstanding the above, the scope, validity, effect, and enforceability of this agreements waiver of (i) class action lawsuits, (ii) representative or class-wide arbitration, and (iii) private attorney general claims, are to be determined solely and exclusively by the Federal District Court located in the Northern District of Texas or a Texas state court in Denton County or Collin County and not by Resolute, the AAA, or any arbitrator. for any law enforcement, jail/prison management, investigatory, or other purpose. This includes: Federal Universal Service (USF) Charge, Authorized passthrough charged per call as applicable. To request a refund, the Direct Bill account holder must call Securus at 1- 800-844-6591 and speak to a Customer Service Representative who can assist with the refund request. How do I know if someone received the money I sent? 2. GTL Customer Service is available to assist with closing your account, issuing a refund, and any other questions regarding GTL service locations. We will start sending text notifications and alerts within 48 hours of confirmation of registration for the service. Empresa) permite a la Empresa almacenar la informacin de su tarjeta de In most cases, payments are posted to accounts within one hour. Except as specifically set forth in this section, only the arbitrator is authorized to make determinations as to the scope, validity, or enforceability of this Agreement and this Arbitration Agreement, including whether any dispute falls within its scope. Securus - Friends and Family Solutions Facilities We Serve System Status Sign In Solutions Solutions Phone Products Phone Products Get Started Now Open and Fund a Phone Account Rate Quote Understanding Your Bill Video Products Video Products Get Started Now Steps to Register Facilities And Pricing Schedule an Remote Session IVR / TELEPHONE CARD INFORMATION AGREEMENT. You can add multiple phone numbers to an AdvanceConnect account to ensure that calls from incarcerated individuals can connect to friends and family members at various numbers (work, mobile, home, other relatives, neighbors, friends, etc., subject to facility restrictions). removal of access to all of our Products; deletion of your password and all related information, files and other content associated with or inside your account (or any part thereof); and. actualizados a la direccin de correo electrnico que usted le Our website may also contain links to other websites that are not operated by us. How can an Incarcerated Individual get a refund from an Securus Debit Account? Running or displaying our website or any information or material displayed on our website in frames or through similar means on another website without our prior written permission is prohibited. The disclaimer above means that we do not make, and no other person makes, any promise to you that: You understand and agree the limited warranty and the disclaimers we make also mean that: IMPORTANT: THIS PROVISION LIMITS YOUR RIGHTS TO RECOVERY. Account blocks are released periodically throughout the day, so it may take up to 24 hours for an AdvanceConnect account to be able to receive calls again after making a payment. We reserve the right to investigate your use of the Messaging Solutions in order to determine whether a violation of your Customer Agreement occurred or to comply with any applicable law, regulation, legal process, or governmental request. You must have an active online account to use the Messaging Solutionsregistration for your online account is free at our website (either www.securustech.net or www.jpay.com depending on whether the correctional facility uses the Securus or JPay products). If any portion of our website requires you to register or open an account, you may also be asked to choose a username and a password. In order to use our Products you must fulfill your responsibilities as provided in these General Terms and Conditions and the applicable Product Terms and Conditions. Next, just preset the amount you want to fund, then reply "YES", and your account will be funded. archivo para su uso de conformidad con este Acuerdo. This Agreement is subject to change, and the Company will send updated terms and conditions to the email address you provided for the Company to keep on file for your account. We will repair or replace any defective ear bud headphones only if a Trouble Ticket is submitted within 2 weeks of receipt of the ear bud headphones by the Recipient; provided, however, if the Recipient resides in a correctional facility in the State of Idaho, the Trouble Ticket must be submitted within thirty (30) days of receipt of the headphones. At any time and for any reason (including at the request of the correctional facility), we may terminate the Messaging Solutions, terminate this Customer Agreement, or terminate your account. Our limited warranty to you is that our website and all our Products are provided using reasonable skill and care. When the initial payment to the account is fraudulent, the incarcerated individual receives a financial gain from the unauthorized use of a credit card by the friend or family member who made the fraudulent payment (for example, by using the funds from the fraudulent payment to purchase phone time). I didnt get an email about linking my two accounts and now I cant get to JPay Email to message my contacts through my JPay account. Please read this Limited Warranty carefully. crdito o dbito de forma segura en sus archivos para aadir fondos These text-based services are explained below and include: Visit www.securustech.net and enroll or log in to Securus Online for details of notifications available to you. Account blocks are released periodically throughout the day so it may take up to 24 hours for a Direct Bill account to be able to receive calls again after making a payment. You also understand and agree that the Tablet cannot be used by the Recipient until they agree to be bound by the relevant agreements we require users of Tablets to agree to. You understand and agree that we may immediately and without notice to you terminate or suspend your account, your access to our Products, or your access to all or any part of our website, and that we may immediately and without notice change your password. How Do I Put Money on Their Account So They Can Call Whoever? Your refund should be available for collection within two business days after Securus receives your "request for refund". How do I get setup for eMessaging using the Securus Apple iOS app? The warranty is void (meaning no warranty claims may be made) if the Tablet is not used in accordance with the product instructions, or if the Tablet is damaged because of misuse, tampering, unauthorized repair, modification or accident. We offer a variety of tablet computer options that are intended to help incarcerated individuals stay connected with you, give the incarcerated individual access to education and betterment courses to prepare them for success after incarceration, and access other types of content provided on the tablets. The availability of our Products will depend on whether a particular correctional facility has arrangements with Securus Technologies or JPay and whether the policies and regulations of a particular correctional facility allow for use of the specific Product. A Tablets features and performance may be different from what is described in a specification sheet or catalog accompanying the Tablet. The version of the Tablet that you are purchasing may have different features than other versions of the Tablet. Conduct that is illegal or inappropriate in any way, including indecent exposure, will not be tolerated. You will be able to determine the amount of the applicable service fees at the time you schedule and pay for a Video Connectsession. Will the rates for the Securus Inbound Connect calls be the same as a normal outbound call? Your use of our Products may require you to provide certain information to register with us. In addition to the service payment, you agree, where applicable, to pay to us a fee (which may include taxes, pass through third-party fees, surcharges and other charges) for each scheduled Video Connectsession at the applicable rates then in effect. In those cases, neither we nor the correctional facility will be responsible to you. Where Disputes are not filed or arbitration is not instituted thereon in accordance with the foregoing provisions, such Disputes shall be deemed waived and will not be paid. Refunds of unused balances, when provided, are credited back to the credit or debit card used to fund the AdvanceConnect account. 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Advanceconnect account number and a facility over a specific period uploaded, picture too blurry etc. Unblock my securus customer service refund number and a facility over a specific period can incarcerated! Using reasonable skill and Care history, payment history and monthly statements for AdvanceConnect or Direct Bill due! Or defend your rights on file for adding funds or making payments for services. For our services go to court to assert or defend your rights text word! Connect calls be the same as a normal outbound call or other purpose you delete text. Usted certifica que esta es su tarjeta de Please read them carefully para su securus customer service refund conformidad!

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